Opta Chat AI

LEGAL & PRIVACY

Privacy Policy

This policy explains what information Opta Chat AI collects, why we use it, when it may be shared and the choices available to you.

Effective August 19, 2026

1. Scope

This Privacy Policy applies to the Opta Chat AI website, mobile application and related services (collectively, the “Service”). By using the Service, you acknowledge the practices described in this policy.

2. Information we collect

Information you provide

  • Account information: your name, email address, password credential and profile image, if provided.
  • Content: prompts, conversations, support tickets and other information you submit to the Service.
  • Generated content: images, videos and other outputs created through the Service.
  • Billing information: plan, order reference, currency, payment status and transaction metadata. Payment details are processed by our payment provider; we do not intentionally store complete payment-card numbers.

Information collected automatically

  • Session, cookie and authentication information.
  • Usage information such as models used, credit consumption, feature activity and timestamps.
  • Basic device, browser, IP address and diagnostic information made available through normal web requests and server logs.

Third-party sign-in

If you sign in with Google, we receive information needed to authenticate your account, such as your Google account identifier, name and email address, according to your Google settings.

3. How we use information

We use information to:

  • Provide, operate and maintain the Service.
  • Authenticate users and protect accounts.
  • Process prompts and generate chat, image and video outputs.
  • Measure credit and quota usage and administer plans.
  • Process and verify purchases.
  • Respond to support requests and communicate about the Service.
  • Detect abuse, troubleshoot errors and improve reliability and safety.
  • Comply with applicable law and enforce our terms.

We do not sell your personal information.

4. AI processing

Prompts and related content may be sent to third-party AI service providers solely to produce the feature or output you request. Avoid submitting passwords, payment-card details, government identifiers, medical records or other highly sensitive information in prompts.

AI-generated responses may be inaccurate. You should review outputs before relying on or sharing them.

5. How information may be shared

We may share information with service providers that help us operate the Service, including hosting, authentication, AI processing, video generation, payment processing, email delivery, security and technical-support providers. These providers receive information only as needed to perform services on our behalf.

We may also disclose information when required by law, to protect rights and safety, in connection with a business transfer, or with your direction or consent.

6. Data retention

We retain information for as long as reasonably necessary to provide the Service, maintain your account, meet legal or accounting requirements, resolve disputes and protect the Service. Retention periods vary according to the type of information and why it is processed.

Deleting a conversation removes it from your visible chat history. Limited copies may remain temporarily in backups, logs or records where required for security, legal or operational purposes.

7. Security

We use reasonable administrative, technical and organizational safeguards designed to protect information. However, no online service or storage system can guarantee absolute security. Keep your password confidential and notify us if you believe your account has been compromised.

8. Your choices and rights

  • Update your name, email, profile image, language and appearance settings from your account.
  • Delete conversations from your chat history.
  • Request access, correction or deletion of personal information by opening a support ticket.
  • Control cookies through your browser settings, although essential cookies are required for sign-in and core functionality.

Your rights may vary depending on where you live. We may need to verify your identity before completing a privacy request.

9. Children’s privacy

The Service is not directed to children under 13, or the minimum age required in their jurisdiction to use an online service without parental consent. If you believe a child has provided personal information improperly, please contact us.

10. Changes to this policy

We may update this Privacy Policy as the Service or legal requirements change. We will publish the updated policy on this page and revise the effective date. Material changes may also be communicated through the Service where appropriate.

11. Contact us

For privacy questions or requests, open a support ticket through the Opta Chat AI Help Center. Please do not include passwords or other highly sensitive information.

Contact support