How can we help?
Find answers about Opta Chat AI or open a ticket to get direct assistance from our support team.
Frequently asked questions
Quick answers about Opta features and your account.
Getting started
What is the difference between Opta Flash and Opta Pro?
Opta Flash is designed for quick answers and everyday tasks. Opta Pro is available on supported plans and is better suited to tasks that need deeper reasoning or more detailed responses.
Are my conversations saved?
Your conversations are saved to your account when you are signed in. You can delete a conversation from your chat history at any time.
Credits & plans
How are chat credits used?
Credits are used when you send a request to a chat model. You can view your remaining credits and current plan limits on the Plans page.
Do image and video quotas use chat credits?
Opta Image, Opta Video and Opta Video V2 quotas are counted separately according to your plan. You can also purchase additional video quota without changing your plan.
Images & videos
Which image aspect ratios are supported?
Opta Image supports 1:1, 3:4, 4:3, 9:16 and 16:9. Select your preferred ratio before submitting an image prompt.
What is the difference between Opta Video and Opta Video V2?
They are different video-generation options. Each provider has a separate quota, and you can view the remaining balance on the Plans page.
Account
How do I change my password?
Open your account settings and select Change password. A one-time verification code will be sent to your registered email address.
Can I change the language and theme?
Yes. Open Settings to choose your interface language and select Light, Dark or System theme.
Support
When should I open a support ticket?
Open a ticket when the answers here do not solve your issue, especially for account, billing, quota or technical problems. Include the steps you took and any error message so our team can help faster.